Articles in this category Start here for the fastest help possible. Here's how you can get the fastest help possible, you may not even have to create a ticket or wait for a reply! Chances are, your question has already been asked and the answer is already in our knowl... When can I expect a response? During normal business, we typically respond to your message within a matter of hours depending on the time received. Response times during weekends and holidays may vary but generally speaking, you ... I can't log into the website. Login details are case sensitive so be sure your caps lock is not on. Your login details were created when you registered here at our help desk.Check your e-mails for a confirmation of your login deta... Login details for the help desk don’t work I’m sorry that you can’t log in to our help desk. Here are some suggestions to resolve this situation: Create an account: Have you created an account? Some people try to use their login details fo... Resetting Or Changing Your Login Details Generally, our member's areas are created using WordPress. In order to reset your password, you can click on the "Lost Your Password?" link from the login page. PLEASE NOTE: You cannot change your use... How do I get a refund or cancel my subscription? If you’ve decided you’d like a refund of a product please follow these easy steps: Add a new support ticket using the subject title “Refund Request for [product name]“, and replace the [product name...